Customer care
Return policy
Last updated August 27, 2026We want you to be happy with your order. All items, including personalized items, are eligible for return within 30 calendar days after delivery. The terms below explain how to make a return and what we will do if something is damaged, defective, or made incorrectly.
30-day returns on all items
Every item may be returned within 30 calendar days after delivery, whether it is personalized or unpersonalized. This includes items made with customer-provided text, spelling, photos, crops, initials, custom artwork, or approved engraving previews. Items must be unworn, unused, and returned with their original packaging. Please contact us before sending anything back so we can provide the correct return instructions.
Damage, defects, and incorrect orders
If an item arrives damaged or defective, we make a production error, or the finished personalization does not match the preview or selections approved with the order, contact us within 14 calendar days after delivery. Include your order number, a short description of the issue, and clear photos of the item and packaging. Do not discard the item or packaging until we confirm the next step. If the issue is our responsibility, we will provide a remake, replacement, or refund at no additional cost, along with prepaid return instructions when a return is required.
Cancellations and personalization changes
Contact us as soon as possible if you need to cancel or change an order. We can provide a full cancellation and refund, or update the personalization, only if production has not started. After production begins, the item can no longer be canceled or changed because it is being made specifically for that order.
Return shipping
- We cover return shipping for damaged, defective, or incorrectly made items.
- Customers cover tracked return shipping for other returns, including change-of-mind returns.
- Returns sent without authorization may be delayed or sent to the wrong location.
Refund timing
Approved refunds are issued to the original payment method after the return is received and inspected, normally within three business days. Your bank or card issuer may take an additional 5–10 business days to post the credit. We do not charge a restocking fee.
Shipping delays
We ship to United States addresses and show the working delivery estimate during checkout. If we learn that we cannot ship within the promised timeframe, we will contact you with a revised date and the choice to accept the delay or cancel the unshipped order for a full refund.
How to request help
Email customersupport@mysticalpicture.com with your order number and the email address used at checkout. We will reply with the next step and, when applicable, return authorization and shipping instructions.